Exchanges & Returns
Terms and Conditions for Exchanges and Returns
All exchanges and returns are granted at sole discretion by Habituel.
Incorrect Items & Damaged Goods
If you have received a damaged or incorrect item due to a fault by Habituel, we will exchange / replace the item at no extra cost to you. If we are not able to exchange / replace an item, you will be given a full refund.
Please email us at firstname.lastname@example.org within 72 hours of receipt of goods with:
- Your order number
- Pictures and details of the defective / wrong item.
General Exchanges and Returns
General exchanges and returns will be granted at sole discretion by Habituel, based on the following conditions:
The following items are final sale and non-exchangeable: Perfume and fragrance products, pierced earrings, all skincare products and sale items. If you're unsure, please email us at email@example.com before purchasing.
- Please note that all items bought on sale or using a discount code may not be exchanged / returned unless it arrives incorrectly or damaged.
For all other products:
- Singapore orders : All refund requests will be charged a re-stocking and admin fee of SGD 8 which includes the cost of collecting the item back from you.
- International Orders; All refund requests will be charged a re-stocking and admin fee of SGD 10 and you must bear the cost of sending the unused items safely back to us.
- Request for exchanges / returns must be sent within 7 days of receipt of goods to firstname.lastname@example.org. Please include your order number and details of your exchange / refund request.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If your exchange / return request is approved, we will email you our return postal address and all the necessary information.
- Exchanges / returns will only be accepted after we have approved the request via email. We will not accept exchanges / returns received without an approved exchange request.
- Returned item must reach us within 10 days of the approved exchange request. Extensions will be granted at our discretion.
- Refunds are not immediate and may take up to 14 working days to be completed.